Kim Kurtz LMFTA (317) 733-5096
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FAQ

Where is the office located?

My office address is:

3077 E. 98th Street, Suite 215
Carmel, IN 46280

Turn right at the top of the stairs, and my office is the second door on the right. (You may be thinking, “Aren’t the suite numbers in order so I can find it that way?” You would think so, but they aren’t in order.)

Is your office accessible?
Yes, there is a ramp at the front entrance and an elevator.
What are your office hours?
I see clients on Tuesdays, Wednesdays, and Fridays from 10 am – 5 pm.
How long is a typical session?
Initial sessions last 60-90 minutes, and regular sessions are 50-60 minutes.
What do I do to get started?

If you have questions, please call or email me to set up a free 20-minute consultation. Or, if you are ready to get started, we can go ahead and schedule an appointment. We will find a time that works best for you and put you on the calendar.

How do I make an appointment?

We can set something up via email or over the phone. Once you schedule an appointment, you will receive an email with a link to set up your account. This allows you to complete and sign the paperwork online and put a credit card on file.

What is your cancellation policy?

My policy is a $50 fee if you cancel within 24 hours of your appointment. However, I understand that life happens. You can’t control when you get sick or when there is a snowstorm. We can also switch to a virtual session if you cancel due to illness and feel up to it or if there is inclement weather and you prefer to stay home.

What is a free initial phone consultation?

I offer potential clients a free 20-minute phone consultation during which I will ask you some questions to learn what you are going through and see if I’d be a good fit for your therapy needs.

What is the purpose of therapy?

Counselors help people emerge from pain and actualize their potential to live the lives they want.

What is couples counseling?
It is a neutral third party who reflects what they see, points out where they see problems, speaks for partners who may not feel heard, and offers couples tools and a new way of being in a relationship.
What is couples counseling NOT?

Couples counseling is NOT a quick fix, it’s NOT guaranteed to work, and it is NOT magic.

Therapists don’t have a magic wand. The magic happens when clients go home and put into practice the new skills that they have learned.

What types of clients do you work with?
I primarily work with adults and couples dealing with communication problems, lacking conflict resolution skills, a loss of connection, anxiety and depression, and difficulties in times of transition.
What can I expect at the first session?
In the first session, I am simply gathering information and learning your story, so I will ask questions and type directly into a form on my laptop. However, I am not on my computer for regular sessions. I am just a pad and paper girl.
What is therapy like with you?

I have a very human approach to therapy. While the various theories, modalities, and tools are helpful, I believe it is the relationship that does the healing. I want my clients to know that I see them, hear them, and seek to know them, even if no one else in their lives do. I step into their story and join them there.

I am very informal and work hard to make clients feel welcome and put people at ease. We laugh together, cry together, and share the human experience. I try to normalize what my clients are going through to help them feel less alone.

How long will I be in therapy?
That is entirely up to you. There is no set number of sessions. It depends on your goals, the depth and number of the issues you are facing or have faced in the past, and your needs. Sometimes, clients are just going through a challenging time and need someone who will see them and validate their experience. I am here for as long as you need me.
Do I have to tell you everything?
You do not. You may share as little or as much as you feel comfortable disclosing.
What are the risks and benefits of doing therapy?

The main goal of therapy is life transformation.

The benefit is that you will learn how to live the life you want. Some of the risks of therapy are emotional discomfort, anger, sadness, fear, anxiety, etc. You may feel challenged to think about your situation differently, which may or may not cause you stress.

A goal of counseling is to be a better you, and it may be painful to get there.

Do you offer virtual or phone sessions?
I primarily do therapy in person. Occasionally, for exceptional circumstances and to help my clients, I am happy to switch to virtual for a session or two. We can also switch to a virtual session if you are sick or if there is inclement weather.
What should I try before therapy?

Five foundational things support mental health. 1) Sleep: are you getting enough sleep consistently? 2) Nutrition: are you eating nutritious food? Feeding the body feeds the mind. 3) Exercise: do you get regular exercise, and are you active throughout the day? 4) Community: do you have a strong social support system? 5) Spiritual practice: do you spend regular time refreshing yourself spiritually? These are good things to work on before you start therapy.

How do I know you are the right therapist for me?
It is not easy finding a therapist with whom you feel comfortable. You may have to try several therapists before you find one that clicks with you. Do you feel welcome, seen, and heard? Do you feel that the therapist is a person with whom you can be open and vulnerable? Otherwise, you should feel them out and trust your gut.
What does it mean that you are a Christian counselor?
The more we center our lives around God and His design, the more likely we will experience joy and peace. As a Christian counselor, I base my work with clients on the wisdom of Biblical principles.
Is our work confidential?
Yes. Everything that we talk about in sessions is confidential, except for child abuse, elder abuse, or if I think you are a danger to yourself or someone else.
Do couples fight in front of you?

Yes, couples fight in therapy. If things get too heated, I call a timeout and gently remind my clients that I don’t need to be present for an argument about a specific incident they remember differently. I’m not a judge.

According to author Terrance Real (Us: Getting Past You & Me to Build a More Loving Relationship), “There is no place for objective reality in personal relationships. Circular arguments go on forever, like a dog chasing its own tail. In intimate relationships, it’s never a matter of two people landing on the one true reality, but rather of negotiating different subjective realities – (you may be) factually correct, but relationally incorrect.”

What are your strengths as a therapist?

If you are seeking a therapist who will “diagnose” you and create a step-by-step treatment plan, I may not be the therapist for you. I take a very human, compassionate approach to therapy. Wherever we need to go for each session, that is where we will go.

I have great compassion and care for my clients, which is not a given for all therapists. I am flexible. If something is not working or comfortable for you, we will pivot and use other tools and methods. There are many ways to get to wholeness and healing.

What do you enjoy about being a therapist?

I enjoy stepping into people’s stories and taking some of the burden off their backs. When my clients leave my office at the end of a session, they are a little lighter and often feel empowered to try something new. I know what I am doing is important. Marriages and families are the cornerstones of society. It is very satisfying to build up families and marriages and help them change their family legacies for many generations.

Have you been in therapy yourself?
Yes, I have been in therapy, both individually and in couples. Life is hard. Relationships are hard. I know since I have been married for almost 30 years. Most of us need a hand from time to time.
What is your educational background?
I received my undergraduate degree in business from Western Michigan University in 1996 and my master’s degree in marriage and family therapy from Indiana Wesleyan University in 2022. I passed the licensure exam in 2023 and am currently working as a Marriage and Family Therapy Associate (LMFTA #85000520A) as designated by Indiana until I am eligible for full licensure in July of 2025.
What is the best way to get in touch with you?
Email is the best way to reach me. I check it multiple times a day.
What is your favorite Netflix series?

The best Netflix series of all time is Stranger Things. In addition to being ridiculously entertaining, the mom is the hero (love that!), the power of community is central, parents listen to kids, kids listen to parents, and the weirdos and outcasts are the ones who save the world!

Friends speak the truth to each other, forgive, and are honest with each other – friends don’t lie.

The best part of this series is that it takes place in the ‘80s, before cell phones, texting, and social media, when kids went outside, rode bikes together, and played games.

I could write a book on the brilliance of Stranger Things. Stay tuned; maybe I will!